Privacy Policy

1. Overview

Freshpulsetrade respects the privacy of individuals and strives to handle personal information in a fair, secure, and transparent manner. This Policy outlines the kinds of information we collect, how we use and disclose it, and the choices available to you. Our practices are designed with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We may update this Policy periodically to reflect changes in our operations or applicable guidance.

2. Information we collect

We may collect contact details such as your name, phone number, and email address, as well as project information including site measurements, drawings, material preferences, and installation notes. When you visit our website, we may collect device, usage, and analytics data, including approximate location, pages viewed, and referral sources. If you contact us through email or telephone, we will record the details required to respond and maintain appropriate records for administration and compliance.

3. Purpose of collection and lawful basis

We collect and use personal information to respond to enquiries, prepare proposals, manage orders, fabricate and install furniture, and provide aftercare. Additional purposes include improving our services, maintaining security, training our team, and meeting legal or regulatory requirements. Where we rely on consent, you may withdraw it at any time using the contact information provided in this Policy. Withdrawing consent will not affect prior handling carried out with valid authorization.

4. Disclosure to third parties

We may disclose personal information to suppliers, logistics partners, subcontractors, and professional advisers where reasonably necessary for quoting, fabrication, delivery, or compliance. These parties are expected to safeguard information consistent with reasonable industry practices. We may also share information if required by law, court order, or to establish, exercise, or defend legal claims. We do not sell personal information. Where practical, information is de-identified when aggregated for analytics.

5. Data storage and security

We implement administrative, technical, and physical safeguards proportionate to the sensitivity of the information we hold. Measures include role-based access, encryption in transit where feasible, secure disposal procedures, and regular review of user permissions. While we take steps to reduce risk, *** method of transmission or storage can be guaranteed fully secure. If we become aware of a significant incident involving personal information, we will assess and act in accordance with applicable obligations and guidance.

6. Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this Policy or as required by law and record-keeping standards. Factors that influence retention include warranty considerations, tax and accounting requirements, and potential queries about materials or maintenance. When information is *** longer required, we will take reasonable steps to delete it or de-identify it to minimize ongoing risk.

7. Cookies and analytics

Our website may use cookies and similar technologies to enable core features, understand traffic patterns, and improve content. You can adjust browser settings to manage cookies. Some site functions may operate differently if cookies are restricted. Our cookie controls are designed to respect your choices, and you can update preferences using the banner on our site. For more details about data within cookies, see our guidance in legal.html.

8. Access and correction

You may request access to personal information we hold about you and ask that it be corrected if incomplete, inaccurate, or out of date. To help us process a request, we may ask for verification of identity and sufficient details to locate the records. We aim to respond within a reasonable timeframe. If we decline a request where permitted by law, we will provide a brief explanation and outline available options.

9. International handling

From time to time, service providers assisting with communications, backups, or analytics may operate outside Australia. Where this occurs, we take reasonable steps to ensure that such providers manage information in a manner consistent with this Policy and applicable standards. Contractual protections and assessments are used to support appropriate safeguards.

10. Children

Our services are directed to adults involved in property ownership, design, or management. If we learn that personal information relating to a child has been submitted without appropriate permission, we will take steps to delete it or obtain proper authorization, consistent with applicable guidance.

11. Contact

For questions, requests, or complaints about this Policy or how your information is handled, please contact Freshpulsetrade using the details below. We aim to work with you constructively and will outline available resolution pathways if you remain concerned.

• Email: Freshpulsetrade@gmail.com
• Phone: +61473859210 (alt format + (61) 47 385-92-10)
• Address: Unit 3, 58 High Street, Northcote VIC 3070, Australia

Additional information regarding contractual terms, warranties, and acceptable use is available in our internal Legal section at legal.html. Any updates to this Policy will be posted with a revised effective date. We encourage periodic review to stay informed about how we protect personal information.